Refund & Exchange Policy

 

Balfe Refund and Exchange Policy

At Balfe, we are dedicated to providing our customers with premium products and exceptional service. Please review our policy regarding exchanges and refunds:

Exchanges:

• Customers may easily exchange items for the same product in case of size issues or any alternative product within 5 days after the product is delivered.
• To facilitate an exchange, customers are responsible for the courier charges associated with both the return of the original item and the shipment of the exchanged item, totaling ₹170.
• For requests involving only a pickup (in cases where store credit is issued) without an exchange, a courier charge of  ₹100 will apply.
• All exchanges are conducted via pickup by us only.

Returns & Refunds:

• Balfe does not accept returns or issue refunds for purchased items, except in cases where a faulty product is received or if the item delivered differs from the original order, the customer is supposed to reach out to our team within 4 days after receiving the order, our team will arrange a pick up & the refund will be provided in five working days after the courier is delivered back to us

 Store Credit:

• If you are not entirely satisfied with your purchase at the moment, we can issue a credit note for the value of the item, which can be applied toward future purchases at Balfe with the validity of six months after the store credit has been issued.

 

We appreciate your understanding of our policies and thank you for choosing Balfe. Should you have any questions or require further assistance, our customer service team is readily available to help. Please feel free to reach out at balfe2023@gmail.com